Refund & Cancellation Policy

Last updated: 14 July 2026

1. Order cancellation

• You can cancel an order free of charge any time before it has been packed for delivery, by calling or WhatsApp-ing us at +91 98812 07334.
• Once an order has been packed or dispatched for delivery, it can no longer be cancelled, since the product is fresh and perishable and cannot be resold.
• If we are unable to fulfil your order — for example due to stock unavailability or your address being outside our delivery area — we will cancel it ourselves and refund any amount paid in full.

2. Quality issues and damaged items

Because milk and dairy products are perishable, please check your order at the time of delivery wherever possible. If there is a genuine quality issue — spoiled, leaking, short-dated, or an incorrect item — please contact us the same day, ideally within 4 hours of delivery, with a photo where possible, at:

• Phone / WhatsApp: +91 98812 07334
• Email: eb119453@gmail.com

Valid same-day complaints will be resolved by one of the following, at your choice where possible: a free replacement on the next delivery, or a refund for the affected item(s).

3. What is not eligible for refund

• Change-of-mind requests once an order has already been packed or delivered.
• Complaints raised more than 24 hours after delivery, given the perishable nature of the products.
• Minor, natural variation in quantity, colour or consistency that is typical of fresh dairy products.

4. Refund method and timeline

Approved refunds for payments made online via Razorpay are credited back to the original payment method (UPI, card or bank account used for the transaction) within 5–7 business days, depending on your bank or payment provider. For cash-on-delivery orders, refunds (where applicable) are settled directly with you in cash or via UPI transfer.

5. Failed or duplicate payments

If an amount is deducted from your account but the order does not show as confirmed, please contact us with your payment reference (visible in your bank/UPI app or Razorpay confirmation SMS/email). We will verify the transaction with Razorpay and either confirm your order or issue a full refund within 5–7 business days.

6. Contact us

For any cancellation, refund or quality issue, reach us at eb119453@gmail.com or +91 98812 07334 — we aim to respond within a few hours during business hours (6 AM – 9 PM).